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Government Documents Reference Service in Canada · Study

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ArticleGovernment Documents Reference Service in Canada

Juris Dilevko2000

Article2000

Government Documents Reference Service in Canada

7 citations·0/0 files stored·Library & Information Science Research

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Library Science and Administration Library Science and Information Literacy Information Science and Libraries

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References

1969Introduction to reference work 2010Assessing service quality : satisfying the expectations of library customers 1989Reference Success: Does the 55 Percent Rule Tell the Whole Story?.1985Improving Reference Performance: Results of a Statewide Survey.1987Unobtrusive Testing and Library Reference Services 1997Reference Service Evaluation and Meta-Analysis: Findings and Methodological Issues 1989Unobtrusive Studies and the Quality of Academic Library Reference Services 1995Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey

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2000“My mother can't quite understand why I decided to go to library school”2010Accurate Answers to Reference Queries May Be Provided Less Frequently Than Expected 2012O uso da técnica cliente oculto como ferramenta de avaliação do atendimento aos usuários de bibliotecas públicas: uma experiência brasileira na graduação de Biblioteconomia

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2007Voices from the other side: User reports of New Zealand library reference encounters.article · 8 shared references 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectivenessarticle · 5 shared references 1994Reshaping Academic Library Reference Service: A Review of Issues, Trends, and Possibilitieschapter · 5 shared references 1999Peer Reflectionarticle · 4 shared references 2016Reference Work and the Value of Reading Newspapers An Unobtrusive Study of Telephone Reference Servicearticle · 4 shared references 2000“My mother can't quite understand why I decided to go to library school”article · 4 shared references

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Year2000

Typearticle

Published2000-06-01

VenueLibrary & Information Science Research

ISSN-L0164-0763

Languageen

Citations7

Files0 public / 0

ShelfLibrary Science and Administration

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doi10.1016/s0740-8188(99)00053-5

openalex_workW64536929

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