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Government Documents Reference Service in Canada

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References

1969Introduction to reference work261 cited
2010Assessing service quality : satisfying the expectations of library customers162 cited
1989Reference Success: Does the 55 Percent Rule Tell the Whole Story?.94 cited
1985Improving Reference Performance: Results of a Statewide Survey.54 cited
1987Unobtrusive Testing and Library Reference Services46 cited
1997Reference Service Evaluation and Meta-Analysis: Findings and Methodological Issues36 cited
1989Unobtrusive Studies and the Quality of Academic Library Reference Services35 cited
1995Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey21 cited
1992Wrong Questions, Wrong Answers:17 cited
1991Evaluating Reference Service in a Large Academic Library13 cited
1995Evaluation of Reference Service by User Report of Success12 cited
1997Using Public Library Reference Collections and Staff12 cited
1992Reference Evaluation:10 cited
1996Evaluating documents reference service and the implications for improvement8 cited
1997Conceptual models for network literacy8 cited

Cited by

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2000“My mother can't quite understand why I decided to go to library school”2 cited

2010Accurate Answers to Reference Queries May Be Provided Less Frequently Than Expected1 cited

2012O uso da técnica cliente oculto como ferramenta de avaliação do atendimento aos usuários de bibliotecas públicas: uma experiência brasileira na graduação de Biblioteconomia1 cited