Articlegreen2001

International Variations in Measuring Customer Expectations.

75 citations0/0 files storedIllinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Library Science and Information Literacy Web and Library Services

Abstract

Made available in DSpace on 2008-05-22T20:23:56Z (GMT). No. of bitstreams: 1 librarytrendsv49i4l_opt.pdf: 1164633 bytes, checksum: 280d5d0ed46fda8fdd058dc45be3a131 (MD5) Previous issue date: 2001

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 75 citations exist upstream.

References

1993Cultures and Organizations: Software of the Mind.1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 1987Chinese Values and the Search for Culture-Free Dimensions of Culture 1986Individualism-Collectivism 2002Managing intercultural conflict effectively 1999Measuring service quality: current thinking and future requirements 1999Service quality and customer satisfaction: An assessment and future directions 1996Service quality in academic libraries

Cited by

2007Assessing international tourists' perceptions of service quality at Air Mauritius 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL 2013Market Orientation and Service Performance in Libraries: An Unexplored Relationship 2017Factores que motivan el uso de la biblioteca universitaria 2019Users' Satisfaction with Information Resources and Services: A Survey of GC University Library Lahore 2017

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.