Managing intercultural conflict effectively

Abstract

About the Authors List of Figures & Tables Preface 1. Intercultural Conflict. An Introduction Practical Reasons Culture: A Learned Meaning System Intercultural Conflict: Basic Assumptions 2. Intercultural Conflict. A Culture-Based Situational Model A Culture-Based Situational Conflict Model: Primary Orientation Factors Situational and Relationship Boundary Features Intercultural Conflict Communication: Process Factors Intercultural Conflict Competence: Four Criteria Conclusion 3. Intercultural-Intimate Conflict in Personal Relationships Intercultural -Intimate Conflict: Primary Factors Intercultural -Intimate Conflict: Situational Features Intercultural -Intimate Conflict: Process Factors Intercultural -Intimate Conflict: Outcome Dimensions Intercultural -Intimate Conflict: Practical Guidelines 4. Intercultural Conflict in Diverse Work Groups What is a Group? Sources of Conflict in a Culturally Diverse Group Culture-Based Situational Features: Influence of Group Inputs on Conflict Process Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs Intercultural Conflict in Diverse Work Groups: Practical Guidelines 5. Intercultural Conflict Between Managers and Employees in Organizations Conflicts Between Managers and Employees Primary Orientation Factors: A Model of Conflict Approaches Conflicts in Multinational Organizations Culturally Diverse Organizations in the United States Intercultural Conflict Between Managers and Employees: Practical Guidelines 6. Managing Intercultural Conflict Competently Knowledge Dimension Mindfulness Dimension Constructive Conflict Skills Dimension Conclusions Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures Data Collection Procedures Results of Panculture Factor Analyses References Index

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