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International Variations in Measuring Customer Expectations.
12 references·6 citing·38 second hop
International Variations in Measuring Customer Expectations. (2001)International Variations in Measuring Cus…Managing intercultural conflict effectively (2002)Managing intercultural confli…Wanting it all: the relationship between expectations and the public’s perceptions of public library services (2000)Wanting it all: the relations…Service quality and customer satisfaction: An assessment and future directions (1999)Service quality and customer …Measuring service quality: current thinking and future requirements (1999)Measuring service quality: cu…Student expectations of, and satisfaction with, the university library (1998)Student expectations of, and …Service quality in academic libraries (1996)Service quality in academic l…Methods for measuring service quality in University Libraries in New Zealand (1996)Methods for measuring service…Focusing on quality reference service (1994)Focusing on quality reference…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Chinese Values and the Search for Culture-Free Dimensions of Culture (1987)Chinese Values and the Search…Individualism-Collectivism (1986)Individualism-CollectivismUsers' Satisfaction with Information Resources and Services: A Survey of GC University Library Lahore (2019)Users' Satisfaction with Info…User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. (2017)User perceptions of education…Factores que motivan el uso de la biblioteca universitaria (2017)Factores que motivan el uso d…Market Orientation and Service Performance in Libraries: An Unexplored Relationship (2013)Market Orientation and Servic…An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An epistemological critique o…Assessing international tourists' perceptions of service quality at Air Mauritius (2007)Assessing international touri…The Scree Test For The Number Of Factors (1966)Cross-Cultural Research Methods (1980)Culture's Consequences: International Differences in Work-Related Values (1981)The Confucius connection: From cultural roots to economic growth (1988)How children and adolescents spend time across the world: Work, play, and developmental opportunities. (1999)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)Delivering quality service: balancing customer perceptions and expectations (1990)Service quality in academic libraries (1996)Measuring service quality at yale university’s libraries (2000)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)HEdPERF versus SERVPERF (2005)Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program (2009)Research on the influence of after-sales service quality factors on customer satisfaction (2020)The nature of human values (1973)Culture's Consequences: International Differences in Work-Related Values. (1983)Individualism-Collectivism (1990)Individualism-Collectivism (1996)Where (Who) Are Collectives in Collectivism? Toward Conceptual Clarification of Individualism and Collectivism. (2007)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Estimation of Customer Dissatisfaction Based on Service Quality Gaps by Correlation and Regression Analysis in a Travel Agency (2011)Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives (2016)Origin and money matter: The airline service quality expectations of international students (2017)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Perspectives on User Satisfaction Surveys (2001)Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty: A study of professional training programmes in a Taiwanese vocational institute (2009)How do international tourists perceive hotel quality? (2014)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Conflict style differences between individualists and collectivists (2002)Repairing relationship conflict: how Violation types and culture influence The effectiveness of restoration Rituals (2009)Conflict stress and reduced well-being at work: The buffering effect of third-party help (2020)
this work references cited by second hop

References

  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1987Chinese Values and the Search for Culture-Free Dimensions of Culture1,450 cited
  • 1986Individualism-Collectivism1,152 cited
  • 2002Managing intercultural conflict effectively299 cited
  • 1999Measuring service quality: current thinking and future requirements260 cited
  • 1999Service quality and customer satisfaction: An assessment and future directions130 cited
  • 1996Service quality in academic libraries107 cited
  • 1996Methods for measuring service quality in University Libraries in New Zealand62 cited
  • 1998Student expectations of, and satisfaction with, the university library27 cited
  • 2000Wanting it all: the relationship between expectations and the public’s perceptions of public library services24 cited
  • 1994Focusing on quality reference service15 cited

Cited by

  • 2007Assessing international tourists' perceptions of service quality at Air Mauritius73 cited
  • 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL48 cited
  • 2013

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Market Orientation and Service Performance in Libraries: An Unexplored Relationship
2 cited
  • 2017Factores que motivan el uso de la biblioteca universitaria1 cited
  • 2019Users' Satisfaction with Information Resources and Services: A Survey of GC University Library Lahore1 cited
  • 2017User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.1 cited