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A conceptualization of the product/service interface: Case of the packaging industry in Japan
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References

  • 1995The Knowledge-Creating Company18,237 cited
  • 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation13,165 cited
  • 1972Principles of Marketing5,587 cited
  • 2018PRODUCT DESIGN AND DEVELOPMENT5,515 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1982MITI and the Japanese Miracle4,174 cited
  • 2000The eclectic paradigm as an envelope for economic and business theories of MNE activity1,875 cited
  • 1988Global Shift: Mapping the Changing Contours of the World Economy1,126 cited
  • 1992Alliance Capitalism919 cited
  • 1996Product design: fundamentals and methods913 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
  • 1997Strategic Management of Professional Service Firms511 cited
  • 1994From Scientific Management to Service Management321 cited
  • 2002Can Japan Compete?225 cited
  • 2007'Global Shift: Mapping the Changing Contours of the World Economy. 5th edn.200 cited
  • 2009The determinants of new service development: Service characteristics, market orientation, and actualizing innovation effort

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