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Discovering High-Level Performance Models for Ticket Resolution Processes · Study

WorkDiscovering High-Level Performance Models for Ticket Resolution Processes

Francesco Folino2013

Work2013

Discovering High-Level Performance Models for Ticket Resolution Processes

Francesco Folino · Massimo Guarascio · Luigi Pontieri

23 citations·0/0 files stored·Lecture notes in computer science

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Business Process Modeling and Analysis Data Mining Algorithms and Applications Software System Performance and Reliability

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2003Workflow mining: A survey of issues and approaches 2010Time prediction based on process mining 2012Discovering Context-Aware Models for Predicting Business Process Performances

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2016Time and Activity Sequence Prediction of Business Process Instances

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2016A Cloud-Based Prediction Framework for Analyzing Business Process Performancesother · 3 shared references 2013Context-Aware Predictions on Business Processes: An Ensemble-Based Solutionother · 3 shared references 2012Process Miningarticle · 2 shared references 2014A Field Study on the Use of Process Mining of Event Logs as an Analytical Procedure in Auditingarticle · 2 shared references 2016Comprehensible Predictive Models for Business Processes1article · 2 shared references 2013A markov prediction model for data-driven semi-structured business processesarticle · 2 shared references

Details

Year2013

Typeother

Published2013-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations23

Files0 public / 0

ShelfBusiness Process Modeling and Analysis

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doi10.1007/978-3-642-41030-7_18

openalex_workW103267121

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