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Discovering High-Level Performance Models for Ticket Resolution Processes
3 references·1 citing·15 second hop
Discovering High-Level Performance Models for Ticket Resolution Processes (2013)Discovering High-Level Performance Models…Discovering Context-Aware Models for Predicting Business Process Performances (2012)Discovering Context-Aware Mod…Time prediction based on process mining (2010)Time prediction based on proc…Workflow mining: A survey of issues and approaches (2003)Workflow mining: A survey of …Time and Activity Sequence Prediction of Business Process Instances (2016)Time and Activity Sequence Pr…Business Process Management Workshops (2008)Predictive Business Process Monitoring with Structured and Unstructured Data (2016)A Deep Learning Approach for Predicting Process Behaviour at Runtime (2017)Genetic algorithms for hyperparameter optimization in predictive business process monitoring (2018)Workflow mining: discovering process models from event logs (2004)Conformance checking of processes based on monitoring real behavior (2007)Process Mining (2012)Predictive Monitoring of Business Processes (2014)Predictive Monitoring of Business Processes: A Survey (2017)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)Business Process Management: A Survey (2003)Workflow Patterns (2003)The ProM Framework: A New Era in Process Mining Tool Support (2005)Queueing Methods: For Services and Manufacturing (1991)Queueing Networks and Markov Chains: Modeling and Performance Evaluation with Computer Science Applications (2000)
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References

  • 2003Workflow mining: A survey of issues and approaches1,052 cited
  • 2010Time prediction based on process mining507 cited
  • 2012Discovering Context-Aware Models for Predicting Business Process Performances112 cited

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  • 2016Time and Activity Sequence Prediction of Business Process Instances18 cited

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