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Redesigning Enterprise Processes for E-Business
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  • 2009Do business process reengineering projects payoff? Evidence from the United States108 cited
  • 2004Influence of initiators on supply chain value creation98 cited
  • 2005BITAM: An engineering-principled method for managing misalignments between business and IT architectures89 cited
  • 2011Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis84 cited
  • 2005Measuring the Return on Information Technology: A Knowledge-Based Approach for Revenue Allocation at the Process and Firm Level63 cited
  • 2006Knowledge Management Systems: Value Shop Creation45 cited
  • 2017The role of collaboration and technology diffusion on business performance41 cited
  • 2004Mass customisation: management approaches and internet opportunities in the financial sector in the UK36 cited
  • 2004Business Process as Nexus of Knowledge33 cited
  • 2009E-business processes and e-Business Process Modelling: a state-of-the-art overview25 cited
  • 2014An Empirical Evaluation of Information Sharing Between Australia-Singapore Beef Organisations in Light of Trust and ICT Diffusion23 cited
  • 2008Business process reengineering, empowerment and work monitoring23 cited
  • 2019Effective organisational change to achieve successful ITIL implementation21 cited

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  • 2014A Dataflow Perspective for Business Process Integration19 cited
  • 2016A Concept of Information System Implementation (CRM and ERP) within Industry 4.019 cited
  • 2006Quantifying the value of web services in supplier networks14 cited