Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.

Daniel Chingang Nde · Paul Lukong

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Retail Behavior Studies

Abstract

Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to ...

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2018Service quality, customer satisfaction and loyalty in automobile maintenance services 2013Measuring Service Quality of Islamic Azad University of Mazandaran using SERVQUAL Model 2020Information Management in a Collaboratively-Developed Approach to Enterprise Resource Planning—A Higher Education Perspective 2015Measuring Student Satisfaction with Performance Enhancement Activities: Evidence from Business Education 2021Estimation of transportation service quality for selected groups of users using customer satisfaction index

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