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Customer Service Orientation in Managerial and Non-Managerial Employees: An Exploratory Study

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References

1997The Wisdom of Teams: Creating the High-Performance Organization1,493 cited
1984How to measure service orientation.469 cited
1994Cross Functional Teams: Working with Allies, Enemies, and Other Strangers174 cited
1994Does Satisfaction Moderate the Association between Alternative Attractiveness and Exit Intention in a Marketing Channel?129 cited
1978TWENTY YEARS OF RESEARCH ON ROLE‐MOTIVATION THEORY OF MANAGERIAL EFFECTIVENESS104 cited

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2015Excellence Training for Productivity; an Empirical Investigation of Pakistani Organizations1 cited

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