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ArticleHow to measure service orientation.

Joyce C. Hogan1984

Article1984

How to measure service orientation.

Joyce C. Hogan · Robert T. Hogan · Catherine M. Busch

469 citations·0/0 files stored·Journal of Applied Psychology

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Customer Service Quality and Loyalty Service-Oriented Architecture and Web Services Service and Product Innovation

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2003Using theory to evaluate personality and job-performance relations: A socioanalytic perspective.2004Is “service with a smile” enough? Authenticity of positive displays during service encounters 1998Five-Factor Model of personality and Performance in Jobs Involving Interpersonal Interactions 1998The Power of Being Positive: The Relation Between Positive Self-Concept and job Performance 2013Hierarchical representations of the five-factor model of personality in predicting job performance: Integrating three organizing frameworks with two theoretical perspectives.2005An Attitude-Behavior Model of Salespeople's Customer Orientation 2001Determinants, Detection and Amelioration of Adverse Impact in Personnel Selection Procedures: Issues, Evidence and Lessons Learned 2003Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

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Year1984

Typearticle

Published1984-01-01

VenueJournal of Applied Psychology

ISSN-L0021-9010

Languageen

Citations469

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1037//0021-9010.69.1.167

openalex_workW2014540781

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