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How to measure service orientation.
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How to measure service orientation. (1984)How to measure service orientation.Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)Missing link in the service p…Hierarchical representations of the five-factor model of personality in predicting job performance: Integrating three organizing frameworks with two theoretical perspectives. (2013)Hierarchical representations …Service Customization Through Employee Adaptiveness (2005)Service Customization Through…Is There a General Factor in Ratings of Job Performance? A Meta-Analytic Framework for Disentangling Substantive and Error Influences. (2005)Is There a General Factor in …An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)An Attitude-Behavior Model of…Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Is “service with a smile” eno…Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant (2004)Effect of service orientation…Using theory to evaluate personality and job-performance relations: A socioanalytic perspective. (2003)Using theory to evaluate pers…Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. (2003)Customer service providers' a…Determinants, Detection and Amelioration of Adverse Impact in Personnel Selection Procedures: Issues, Evidence and Lessons Learned (2001)Determinants, Detection and A…A trickle-down model of organizational justice: Relating employees' and customers' perceptions of and reactions to fairness. (2001)A trickle-down model of organ…The Power of Being Positive: The Relation Between Positive Self-Concept and job Performance (1998)The Power of Being Positive: …SERV∗OR: A managerial measure of organizational service-orientation (1998)SERV∗OR: A managerial measure…Five-Factor Model of personality and Performance in Jobs Involving Interpersonal Interactions (1998)Five-Factor Model of personal…Personality and Organizational Citizenship Behavior (1994)Personality and Organizationa…The Role of Personality in Organizational Life: Issues and Evidence (1992)The Role of Personality in Or…The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Emerging Field of Emotion Regulation: An Integrative Review (1998)How rude! Emotional labor as a mediator between customer incivility and employee outcomes. (2010)Emotional Labor at a Crossroads: Where Do We Go from Here? 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  • 2003Using theory to evaluate personality and job-performance relations: A socioanalytic perspective.883 cited
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  • 2013Hierarchical representations of the five-factor model of personality in predicting job performance: Integrating three organizing frameworks with two theoretical perspectives.482 cited
  • 2005An Attitude-Behavior Model of Salespeople's Customer Orientation434 cited
  • 2001Determinants, Detection and Amelioration of Adverse Impact in Personnel Selection Procedures: Issues, Evidence and Lessons Learned428 cited
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  • 2005Is There a General Factor in Ratings of Job Performance? A Meta-Analytic Framework for Disentangling Substantive and Error Influences.412 cited
  • 1998SERV∗OR: A managerial measure of organizational service-orientation402 cited
  • 2013Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.

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386 cited
  • 2004Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant381 cited
  • 2001A trickle-down model of organizational justice: Relating employees' and customers' perceptions of and reactions to fairness.362 cited
  • 1994Personality and Organizational Citizenship Behavior357 cited
  • 1992The Role of Personality in Organizational Life: Issues and Evidence351 cited