ISO 9000: What is its Impact on Performance?

Pietro Romano

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

ISO 9000 is fast becoming a must for companies in both the manufacturing and service sectors. Some questions have been formulated on the basis of the debate around the effects of ISO 9000 on performance. Can certification help in improving quality performances? Are there reductions in costs? Is there any improvement in time performance? These topics are examined through analysis of data gathered by means of a survey based on a sample of 100 Italian manufacturing companies, all of which received ISO 9000 certification between June 1993 and June 1995. It was found that the impact of certification is clearest in the areas of quality (both internal and external quality and their related costs), punctuality, and throughput time, while there are no significant positive effects on other time and cost performances.

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1994A framework for quality management research and an associated measurement instrument 1997The business value of quality management systems certification. Evidence from Australia and New Zealand 1999WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE?2007Sales and Marketing Management 1948Industrial Management 1995A comparative assessment of some major quality awards 1995Senior executives and ISO 9000 1992Making quality work: Lessons from Europe's leading companies

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2012ISO 9001 certification pay‐off: myth versus reality 2014The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance 2006An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification 2010Synergies in standardized management systems: some empirical evidence 2011The economic impact of quality management systems in Portuguese certified companies 2002

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