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ISO 9000: What is its Impact on Performance?
10 references·11 citing·43 second hop
ISO 9000: What is its Impact on Performance? (2000)ISO 9000: What is its Impact on Performan…Sales and Marketing Management (2007)Sales and Marketing ManagementWHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE? (1999)WHY FIRMS SEEK ISO 9000 CERTI…The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)The business value of quality…Experiences of US- andforeign-owned firms: A new perspective on ISO 9000 implementation (1997)Experiences of US- andforeign…Senior executives and ISO 9000 (1995)Senior executives and ISO 9000A comparative assessment of some major quality awards (1995)A comparative assessment of s…Is the ISO 9000 Series for Total Quality Management? (1994)Is the ISO 9000 Series for To…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…Making quality work: Lessons from Europe's leading companies (1992)Making quality work: Lessons …Industrial Management (1948)Industrial ManagementAn Analysis of the Impact of Total Quality Management on Employee Performance with mediating role of Process Innovation (2016)An Analysis of the Impact of …The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance (2014)The Relationship Between ISO …ISO 9001 certification pay‐off: myth versus reality (2012)ISO 9001 certification pay‐of…Um estudo sobre a utilização de sistemas, programas e ferramentas da qualidade em empresas do interior de São Paulo (2011)Um estudo sobre a utilização …The economic impact of quality management systems in Portuguese certified companies (2011)The economic impact of qualit…Synergies in standardized management systems: some empirical evidence (2010)Synergies in standardized man…The impact of quality management in European companies' performance (2006)The impact of quality managem…Quality Management Practices vs. Performance of SMEs: An Empirical Study of Indian Industries (2006)Quality Management Practices …An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification (2006)An analysis of the degree of …ISO 9000 as a Tool for TQM: A Spanish Case Study (2004)ISO 9000 as a Tool for TQM: A…The reaction of the Portuguese stock market to ISO 9000 certification (2002)The reaction of the Portugues…Employee—Organization Linkages: An Introduction (1982)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Employee-Organization Linakges: The Psychology of Commitment, Absenteeism and Turnover (1985)Impacts of ISO 9000 registration on European firms: a case analysis (2001)The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe (2004)A Model for Evaluating Organizational Competencies: An Application in the Context of a Quality Management Initiative* (2005)The Problem of Social Cost (1960)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Job Market Signaling (1973)INTERNATIONAL DIFFUSION OF ISO 14000 CERTIFICATION (2001)Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 (2005)Linking supply chain strength to sustainable development: a country-level analysis (2008)Coefficient Alpha and the Internal Structure of Tests (1951)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Lean manufacturing: context, practice bundles, and performance (2002)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence (1989)Total quality management as competitive advantage: A review and empirical study (1995)Quantifying the causes and costs of rework in construction (2000)ISO 9001 certification research: questions, answers and approaches (2009)The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)How the Baldrige Award really works. 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(1995)ISO 9000 series registration to total quality management: the transformation journey (1997)Exploring Differences in Employee Turnover Intentions and Its Determinants among Telecommuters and Non-Telecommuters (1999)AHPSort: an AHP-based method for sorting problems (2012)Organisational resilience capacity and firm product innovativeness and performance (2014)
this work references cited by second hop

References

  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
  • 1999WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE?426 cited
  • 2007Sales and Marketing Management382 cited
  • 1948Industrial Management342 cited
  • 1995A comparative assessment of some major quality awards118 cited
  • 1995Senior executives and ISO 900094 cited
  • 1992Making quality work: Lessons from Europe's leading companies84 cited
  • 1994Is the ISO 9000 Series for Total Quality Management?77 cited
  • 1997Experiences of US- andforeign-owned firms: A new perspective on ISO 9000 implementation75 cited

Cited by

  • 2012ISO 9001 certification pay‐off: myth versus reality57 cited
  • 2014The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance56 cited
  • 2006An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification56 cited
  • 2010Synergies in standardized management systems: some empirical evidence54 cited
  • 2011The economic impact of quality management systems in Portuguese certified companies

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52 cited
  • 2002The reaction of the Portuguese stock market to ISO 9000 certification44 cited
  • 2006The impact of quality management in European companies' performance40 cited
  • 2004ISO 9000 as a Tool for TQM: A Spanish Case Study38 cited
  • 2011Um estudo sobre a utilização de sistemas, programas e ferramentas da qualidade em empresas do interior de São Paulo27 cited
  • 2016An Analysis of the Impact of Total Quality Management on Employee Performance with mediating role of Process Innovation24 cited
  • 2006Quality Management Practices vs. Performance of SMEs: An Empirical Study of Indian Industries14 cited