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Cited by

• 2018Measuring the relative importance of the logistics performance index indicators using Best Worst Method343 cited
• 2017Investigating logistics service quality in omni-channel retailing301 cited
• 1999Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry287 cited
• 2008Logistics service quality: a new way to loyalty232 cited
• 2006Enhancing innovation capability through relationship management and implications for performance193 cited
• 2011Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention190 cited
• 2007Creating consumer durable retailer customer loyalty through order fulfillment service operations186 cited
• 2004The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct Versus Indirect Effects182 cited
• 2017New Frontiers in Logistics Research: Theorizing at the Middle Range177 cited
• 2009Customer service in emergency relief chains171 cited
• 2010Co‐creating logistics value: a service‐dominant logic perspective169 cited
• 2002Best practices in identifying customer-driven improvement opportunities152 cited
• 2007Market orientation, employee development practices, and performance in logistics service provider firms149 cited