Improving the quality of work life in hospitals: a case study.

Hanlon · Deborah L. Gladstein

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Employee Performance and Management Nursing education and management Healthcare Quality and Management

Abstract

Quality of work life (QWL) programs can improve employee morale and organizational effectiveness. But implementing a successful QWL effort in a healthcare setting is not easy because of the unique administrative structure and inherent complexities of modern hospitals. This article describes a joint union-management quality of work life program that was carried out in a large urban medical center. Despite employee enthusiasm for the program and a major commitment of financial and human resources over its three-and-a-half-year course, the program failed to achieve long-term changes in the hospital. The shortcomings of the QWL program are analyzed and recommendations for future practice are described.

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2005Mining the Generation Xers' job attitudes by artificial neural network and decision tree—empirical evidence in Taiwan 2014Quality of Work Life Evaluation among Service Sector Employees 2016Missing Link between Quality of Work Life and Productivity of Loan Disbursement: The Ghanaian Perspective 1988A labor relations research agenda for health care settings 2015Surveying the Effect of Components Relevant to Job Life Quality on Making Continuous Official Changes (Case study: Departments of Cultural Affairs across West Azarbaijan)

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