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CUSTOMER SERVICE IN THE DISTRIBUTOR CHANNEL EMPIRICAL FINDINGS. · Study

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ArticleCUSTOMER SERVICE IN THE DISTRIBUTOR CHANNEL EMPIRICAL FINDINGS.

Arnold Maltz1998

Article1998

CUSTOMER SERVICE IN THE DISTRIBUTOR CHANNEL EMPIRICAL FINDINGS.

Arnold Maltz · Elliot N. Maltz

65 citations·0/0 files stored·Journal of Business Logistics

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Customer Service Quality and Loyalty Supply Chain and Inventory Management Logistics and Transportation Systems

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2002A SUMMARY AND ANALYSIS OF MULTI‐ITEM SCALES USED IN LOGISTICS RESEARCH 2005CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS 2004Customer service strategy options: A multiple case study in a B2B setting 2010Logistics service quality and buyer–customer relationships: the moderating role of technology in B2B and B2C contexts 2015The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China 2008Logistic service quality and technology: a comparison between supplier–retailer and retailer–consumer relationships 2010THE IMPACT OF ORDER FULFILLMENT SERVICE ON RETAILER MERCHANDISING DECISIONS IN THE CONSUMER DURABLES INDUSTRY 2004UK and US management styles in logistics: different strokes for different folks?

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Year1998

Typearticle

Published1998-01-01

VenueJournal of Business Logistics

ISSN-L0735-3766

Languageen

Citations65

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW110719495

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