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Cited by

• 2002A SUMMARY AND ANALYSIS OF MULTI‐ITEM SCALES USED IN LOGISTICS RESEARCH61 cited
• 2005CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS57 cited
• 2010Logistics service quality and buyer–customer relationships: the moderating role of technology in B2B and B2C contexts42 cited
• 2004Customer service strategy options: A multiple case study in a B2B setting42 cited
• 2015The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China37 cited
• 2008Logistic service quality and technology: a comparison between supplier–retailer and retailer–consumer relationships34 cited
• 2010THE IMPACT OF ORDER FULFILLMENT SERVICE ON RETAILER MERCHANDISING DECISIONS IN THE CONSUMER DURABLES INDUSTRY33 cited
• 2004UK and US management styles in logistics: different strokes for different folks?33 cited
• 2010Comparing perceived and expected service using an AHP model: an application to measure service quality of a company engaged in pharmaceutical distribution29 cited
• 2008The relationships between operations strategies and operations activities in service context26 cited
• 2010An Exploration of Fisher's Framework for the Alignment of Supply Chain Strategy With Product Characteristics26 cited
• 2006The Role of Logistics Service Quality in Creating Customer Loyalty26 cited