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The Role of Logistics Service Quality in Creating Customer Loyalty · Study

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ArticleThe Role of Logistics Service Quality in Creating Customer Loyalty

Elizabeth Ruth Davis2006

Article2006

The Role of Logistics Service Quality in Creating Customer Loyalty

Elizabeth Ruth Davis

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Customer Service Quality and Loyalty Quality and Supply Management Logistics and Transportation Systems

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1994The Commitment-Trust Theory of Relationship Marketing 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality 1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1991A three-component conceptualization of organizational commitment

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Year2006

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Published2006-01-01

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Citations26

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ShelfCustomer Service Quality and Loyalty

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