Library Services to Disabled Students in the Digital Era: Challenges for Outcome Assessment

Abstract

ABSTRACT The purpose of this study was to explore the use of electronic resources by disabled library users in south-east Nigeria. A survey method using interview style data collection method was deemed appropriate than administering a questionnaire. The interview was done by colleagues in the studied universities. All of the disabled student users were requested to participate in the study. Using interview style method, 194 disabled library users made up of 101 visually impaired and 93 mobility challenged provided the data. Findings showed that the only electronic resources available to visually impaired library users are taped books and online public access catalogue (OPAC). It was also found that all the listed items for the mobility challenged were not available in any of the studied universities. For the visually impaired, the findings favoured all the listed items except “Tactile Graphic” as been relevant to their use of electronic resources. The respondents perceived among others that libraries were established to serve only non-disabled users and that there is inadequate knowledge of the needs of those who do not or cannot use the library. Findings also reveals that cost of buying and equipping electronic resources for disabled students, most electronic resources are designed for normal users were mentioned as constraints. Analysis showed that people living with disabilities should be included in the system design that will facilitate universal accessibility and usability among others. Recommendations were also made.

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