Physically Challenged Undergraduates" Satisfaction with Library and Information Services in Kwara State Higher Institutions

Yetunde Lola Akolade · Adeyinka Tella · H. B. Akanbi-Ademolake · Mulikat Yetunde Adisa

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Library Science and Administration Library Science and Information Literacy Library Science and Information

Abstract

Despite the fact that academic libraries put their effort to satisfy the needs of their users, they however still neglect some group of users (physically challenged) in the information and service provision. This study was therefore undertaken to find out the physically challenged undergraduates satisfaction with library and information services in Kwara State higher education institutions. Survey research design was adopted to give in-depth information about the study while data was collected through questionnaire. Five research questions were answered by study. The results revealed that information needs of the physically challenged undergraduates in the various higher institutions are the same. The level of availability and accessibility of information materials and services to these groups of users was also revealed in the study. Limitations such as non-inclusion of the physically challenged students in the decision making process of the library as well as unavailability of specific information materials that suits the disability of the physically challenged students in the library was also identified. Based on these findings, the study recommends training of library staff to meet the needs of physically challenged users and inclusion of these special group of users in the decision making process of the library concerning their collection development.

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2004Research Methodology: Methods and Techniques 1981ON USER STUDIES AND INFORMATION NEEDS 2001A Thematic Guide to Optimality Theory 2008The Use of Information Sources and Services and Its Effect on the Research Output of Social Scientists in Nigerian Universities 2011Library and Information Services to the Visually Impaired-The Role of Academic Libraries 2005Improving the Quality of Library Services for Students with Disabilities 2013Library Services to Disabled Students in the Digital Era: Challenges for Outcome Assessment 2013Library and Information Service Delivery for the Blind and Physically Challenged in University of Nigeria Nsukka Library

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