Workgreen2004

Why do Shadow Systems Exist after an ERP Implementation? Lessons from a Case Study

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Information Systems Theories and Implementation

Abstract

One of the main promises of an ERP implementation is the ‘full integration of a business’. Reports of shadow systems in post ERP implementations suggest that this is not always the case. Using an exploratory single case study method with grounded theory coding techniques this study investigates why shadow systems exist after an ERP implementation. This paper provides a theoretical framework which reveals that the causal factors found in the categories of technology, organization, business procedures and people all contribute to the phenomenon of shadow systems in an ERP context.

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1993Applications of case study research 1998Putting the enterprise into the enterprise system.2003The Role of the CIO and IT Functions in ERP 2003Networks, negotiations, and new times: the implementation of enterprise resource planning into an academic administration 2002Evaluating enterprise resource planning (ERP) systems using an interpretive approach

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2004The Rise and Fall of a Shadow System: Lessons for Enterprise System Implementation 2017The Impact of Shadow IT Systems on Perceived Information Credibility and Managerial Decision Making 2022Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review 2012Shadow IT - Management and Control of Unofficial IT 2016A Multiple Case Study on the Nature and Management of Shadow Information Technology 2014On the Emergence of Shadow IT - a Transaction Cost-Based Approach.2014Managing Shadow IT Instances - A Method to Control Autonomous IT Solutions in the Business Departments 2018The Acceptance of Justifications among Shadow IT Users and Nonusers – An Empirical Analysis

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