Understanding the management and need for awareness of temporal information in email

Abstract

This paper introduces research into the presence of temporal information in email that relates to time obligations, such as deadlines, events and tasks. A user study was undertaken which involved a survey, observations and interviews to understand current user strategies for temporal information management and awareness generation in email. The study also focused on current difficulties faced in temporal information organisation. The results are divided across trends identified in use of the inbox, calendar, tasks list and projects as well as general temporal information organisation difficulties. Current problematic conventions and opportunities for future integration are discussed and strong support for careful visual representation of temporal information is established.

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