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Toward An Understanding Of Loyalty: The Moderating Role Of Trust*

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References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1987The Economic Institutions of Capitalism14,787 cited
1987Developing Buyer-Seller Relationships9,139 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
1977Importance-Performance Analysis4,319 cited
1967A new scale for the measurement of interpersonal trust13,501 cited
1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
1972Trust and Managerial Problem Solving2,142 cited
1993The Voice of the Customer1,969 cited
1995Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?1,478 cited
1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
1967The contribution of studies of source credibility to a theory of interpersonal trust in the communication process.935 cited
1988Just-In-Time Exchange Relationships in Industrial Markets654 cited
1984A Behavioral Decision Theory Approach to Modeling Dyadic Trust in Superiors and Subordinates597 cited
1989Cooperative Buyer/Seller Relationships and a Firm's Competitive Posture254 cited

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1984An Exploratory Investigation of the Structure of the Buying Center in the Metalworking Industry171 cited

Cited by

2004Factors influencing consumer perceptions of brand trust online445 cited
2000A customer‐service worker relationship model217 cited
2003The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry192 cited
2011Customer Satisfaction and Loyalty in E-Markets: A PLS Path Modeling Approach190 cited
2012MARKET ORIENTATION IN DIGITAL ENTREPRENEURSHIP: ADVANTAGES AND CHALLENGES IN A WEB 2.0 NETWORKED WORLD168 cited
2013The Mediating Role of Customer Trust on Customer Loyalty167 cited
2020How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours145 cited
2008Leadership style and organizational commitment: Mediating effect of role stress.144 cited
2002Trust in Internet Shopping143 cited
2006Customer loyalty to one service worker: Should it be discouraged?140 cited
2020Customer Advocacy: A Distinctive Form of Word of Mouth140 cited
2012Business Unethicality as an Impediment to Consumer Trust: The Moderating Role of Demographic and Cultural Characteristics138 cited
2009Acceptance of online customization for apparel shopping132 cited
2007The Effect of Consumer Privacy Empowerment on Trust and Privacy Concerns in E-Commerce131 cited
2016Shopping destinations and trust – Tourist attitudes: Scale development and validation126 cited
2020Predicting trust in online advertising with an SEM-artificial neural network approach114 cited