Thesisgreen2006

A predictive model for attaining quality in recordkeeping

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Digital and Traditional Archives Management Electronic Health Records Systems Information Systems and Technology Applications

Abstract

Records are a subset of information and recordkeeping requirements demand that a record is managed with maintained authenticity and reliability, i.e. with high quality. Records are evidence of transactions and are used and managed in daily work processes. Records may be preserved for anything from milliseconds to eternity. With computer based information systems the electronic record was born: a record that is born digital. With electronic records problems regarding maintenance of authenticity and reliability have been identified. Electronic records are no longer physical entities as traditional records were. An electronic record is a logical entity that can be spread over different locations in a computer based information system. In this research the aim is to improve the possibility of reaching high quality in recordkeeping systems, i.e. to maintain reliability and authenticity of electronic records, which is necessary if electronic records are to be usable as evidence of transactions. Based on case studies and literature studies, a recordkeeping quality model is presented: a predictive model for attaining quality in recordkeeping. The recordkeeping quality model consists of four major concepts which are interrelated with each other: Electronic records, Records use, Electronic record quality, and Multidimensional perspective. The model is proposed for use when designing and developing computer based information systems which are required to be recordkeeping, systems which manage electronic records. In this research two results beside the recordkeeping quality model are emphasized. The first is that quality in recordkeeping must be seen in a multidimensional perspective, and the second is that recordkeeping systems are information systems with a partially unknown purpose.

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References

2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Information Systems Success: The Quest for the Dependent Variable 2014Fourth Generation Evaluation 1996Beyond Accuracy: What Data Quality Means to Data Consumers 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction 1997A Respecification and Extension of the DeLone and McLean Model of IS Success 1983The measurement of user information satisfaction 1995Service Quality: A Measure of Information Systems Effectiveness

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2007Criteria for Measuring and Comparing Information systems 2009On organizing for digital preservation 2010Organizational cooperation for cultural heritage—A viable systems approach 2013Exploring Two Approaches to Information Management: Two Swedish Municipalities as Examples 2007Integrated Information Systems - A Challenge For Long-Term Digital Preservation 2020Risk Detection in Digital Information Management: A Records Management Perspective

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