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Service Design for Six Sigma: A Roadmap for Excellence
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Service Design for Six Sigma: A Roadmap for Excellence (2005)Service Design for Six Sigma: A Roadmap f…APPLICATION AND VALIDATION OF DMAIC SIX SIGMA TOOL FOR ENHANCING CUSTOMER SATISFACTION IN A GOVERNMENT R and D ORGANIZATION (2017)APPLICATION AND VALIDATION OF…Implementation of Six Sigma in service industry (2014)Implementation of Six Sigma i…Using Control Theory to Improve Productivity of Service Systems (2007)Using Control Theory to Impro…Comparative study of DFSS in product and service innovation (2006)Comparative study of DFSS in …Applying Six-Sigma in the Service Industry: A Review and Case Study in Call Center Services (2006)Applying Six-Sigma in the Ser…A simulation-based DFSS for a lean service system (2006)A simulation-based DFSS for a…Total quality control (1961)Essential Business Process Modeling (2005)Research on Service Ecosystems: State of the Art (2009)Statistical Process Control (2012)Breaking Free from Product Marketing (1977)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Simulation Modeling and Analysis. (1983)Quality Engineering Using Robust Design (1991)Toyota production system: beyond large-scale production (1998)Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations (1999)Critical success factors for the successful implementation of six sigma projects in organisations (2002)Benefits, obstacles, and future of six sigma approach (2004)Comparing the quality management practices in UK SMEs (2008)Six Sigma - A New Direction to Quality and Productivity Management (2008)Applying six sigma to manufacturing processes in the food industry to reduce quality cost (2011)Innovation in services (1997)Innovation Management And New Product Development (2002)
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  • 2006Applying Six-Sigma in the Service Industry: A Review and Case Study in Call Center Services15 cited
  • 2007Using Control Theory to Improve Productivity of Service Systems11 cited
  • 2014Implementation of Six Sigma in service industry11 cited
  • 2017APPLICATION AND VALIDATION OF DMAIC SIX SIGMA TOOL FOR ENHANCING CUSTOMER SATISFACTION IN A GOVERNMENT R and D ORGANIZATION11 cited
  • 2006A simulation-based DFSS for a lean service system10 cited
  • 2006Comparative study of DFSS in product and service innovation7 cited

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