From Web 2.0 to Conversational Knowledge Management: Towards Collaborative Intelligence

Abstract

Conventional knowledge management through a centralized repository framework has been the prominent approach to handle large volumes of information since the instigation of World Wide Web. However, knowledge residing in the repositories has not been accumulated or integrated to generate new intelligence. With the massive increase of communication technologies available, a change of paradigm in knowledge management is produced. This article investigates the shift from a knowledge repository approach to a conversational collaborative foundation of knowledge management. Basic applications of collaborative intelligence are proposed. It analyzes recent web trends to produce support for the change. The article demonstrates the opportunity for more effective and feasible knowledge management.

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