Articlegreen2003

Strategies for Information Systems Evaluation : Six Generic Types

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Information Technology Governance and Strategy Software Engineering Techniques and Practices Evaluation and Performance Assessment

Abstract

Abstract: The aim of this paper is to contribute to the decision of how to perform evaluation depending on the evaluation context. Three general strategies of how to perform evaluation are identified: Goal-free evaluation, goal-based and criteria-based evaluation. Two general strategies of what to evaluate are identified: IT-system as such and IT-system in use. From the three “how-strategies ” and the two “what-strategies ” we derive a matrix consisting of six generic types of evaluation. Each one of the six types are categorised on a ideal typical level. For each type there is suggested evaluation process model.

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1998Basics of qualitative research : techniques and procedures for developing grounded theory 1990Qualitative evaluation and research methods 1990Basics of qualitative research 1995Interpreting information systems in organizations 1999Maximise information systems value by continuous participative evaluation

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