Maximise information systems value by continuous participative evaluation

Abstract

Proposes a continuous participative evaluation process built on the formative evaluation paradigm. The benefits of this approach are that all the primary or core stakeholders, i.e. the users, top management and the technical specialists involved in the task of delivering information systems benefits, participate in the evaluation and the subsequent decision making associated with the project. These stakeholders are consequently involved in moulding and realising an information system which is targeted to meet real business needs rather than just investment and project management criteria. This approach ensures that high quality information systems that deliver direct business benefits with which the user community can identify are implemented. It implies a new focus that encompasses concentrating on and understanding the business issues and how the information system will deliver real value to the organisation. It is the view of the authors that formative evaluation can help to maximise business value from information systems.

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