Business Process Management: Use of Simulation in the Public Sector

Bojan Peček · Andrej Kovačić

9 citations0/0 files storedEconomic Research-Ekonomska Istraživanja

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Business Process Modeling and Analysis Simulation Techniques and Applications Complex Systems and Decision Making

Abstract

Methods and techniques of business process management as known in the private sector are being used more and more in the public sector. This paper demonstrates their applicability to systems where the human factor is more important. It describes a case study of filling unoccupied capacities in an old people's home. The simulation techniques are used as a replacement for the exact deterministic planning. Our research shows that by using the simulation it is possible to predict the effects of the renovation and the duration of the processes and bottlenecks and to thereby avoid bad decisions.

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References

1984Discrete-Event System Simulation 1998The Balanced Scorecard 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*1984Computer simulation in management science 2019Modelling and Simulation 2000Simulation Using ProModel 2004Grand Challenges in Modeling and Simulation of Complex Manufacturing Systems 2002Object-oriented modeling and simulation of flexible manufacturing systems: a rule-based procedure

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2019Business processes in technology and information services

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