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Towards a Framework of Influence Factors for Value Co-creation in Service Systems · Study

WorkTowards a Framework of Influence Factors for Value Co-creation in Service Systems

Peter Hottum2015

Work2015

Towards a Framework of Influence Factors for Value Co-creation in Service Systems

Peter Hottum · Axel Kieninger · Peter Brinkhoff

5 citations·0/0 files stored·Lecture notes in business information processing

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Service and Product Innovation Customer Service Quality and Loyalty Corporate Governance and Management

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003Evolving to a New Dominant Logic for Marketing 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1984A Service Quality Model and its Marketing Implications 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach 2007Managing the co-creation of value 2008On value and value co-creation: A service systems and service logic perspective

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2014Service Value als Werttreiberbook · 9 shared references 2013Service(s) Marketing Research: Developments and Directionsarticle · 8 shared references 2002Service Quality and the Consumer's Experience: Towards an Interpretive Approacharticle · 8 shared references 2016Enabling a transformative service system by modeling quality dynamicsarticle · 8 shared references 2016Ten years of value cocreation: An integrative reviewarticle · 7 shared references 2016The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care servicearticle · 7 shared references

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Year2015

Typeother

Published2015-01-01

VenueLecture notes in business information processing

ISSN-L1865-1348

Languageen

Citations5

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-319-14980-6_1

openalex_workW133919935

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