SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Towards a Framework of Influence Factors for Value Co-creation in Service Systems
16 references·0 citing·39 second hop
Towards a Framework of Influence Factors for Value Co-creation in Service Systems (2015)Towards a Framework of Influence Factors …The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Steps toward a science of service systems (2007)Steps toward a science of ser…Managing the co-creation of value (2007)Managing the co-creation of v…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The History and Status of General Systems Theory (1972)The History and Status of Gen…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Digital transformation: A multidisciplinary reflection and research agenda (2019)An approach to environmental psychology (1974)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Problems and Strategies in Services Marketing (1985)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service-dominant logic: continuing the evolution (2007)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Consumer perceived value: The development of a multiple item scale (2001)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,645 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 2007Managing the co-creation of value3,504 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,198 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,620 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,743 cited
  • 1972The History and Status of General Systems Theory1,439 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 2007Steps toward a science of service systems1,266 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,260 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
  • Cited by

    No citing works inside the corpus for this window.