Webqual(tm): a web site quality instrumentEleanor T. Loiacono, Richard Thomas Watson2000-01-01article91 citationsclosedNo readable copy stored yet — this record is metadata only.Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyUsability and User Interface DesignAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 91 citations exist upstream.Cited by2008Persuasive Design of Destination Web Sites: An Analysis of First Impression2004Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum2009Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting2006Customers' perception of electronic service delivery in the UK retail banking sector2007A Psychometric Assessment of E-S-Qual: A Scale to Measure Electronic Service Quality2016Evaluation of e-commerce websites using fuzzy hierarchical TOPSIS based on E-S-QUAL2019Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality2013Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis