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• 2016Sustainability challenges and opportunities arising from the owner-operator split in hotels76 cited
• 2007The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries53 cited
• 2014On revenue management and the use of occupancy forecasting error measures44 cited
• 2007Optimal imperfect pricing decision-making: Modifying and applying Nash's rule in a service sector context42 cited
• 2007Improving hotel budgetary practice—A positive theory model42 cited
• 2010Hotel Management Contracts and Deficiencies in Owner-Operator Capital Expenditure Goal Congruency42 cited
• 2016Financialization of hotel corporations in Spain37 cited
• 2016How hotel owner-operator goal congruence and GM autonomy influence hotel performance36 cited
• 2007Hotel operator motives in UK sale and leaseback/management-back transactions33 cited
• 2009Experience accounting: an accounting system that is relevant for the production of restaurant experiences21 cited
• 2011The Impact of Strategic Management Accounting and Cost Structure on ABC Systems in Hotels13 cited
• 2024From galley to gourmet: experience accounting perspective on the evolving dining choices of cruise passengers4 cited