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The service management course
0 references·2 citing·8 second hop
The service management course (1991)The service management courseDesigning for Service: Creating an Experience Advantage (2009)Designing for Service: Creati…Arbitration Outcomes in the Service Sector: An Empirical Assessment (1994)Arbitration Outcomes in the S…Emotion Work, Feeling Rules, and Social Structure (1979)The Competitive Advantage of Nations (1990)The Competitive Advantage of Nations (1991)Managing Services (2005)Designing services that deliver (1984)The sciences of the artificial (3rd ed.) (1996)The experience economy: work is theatre & every business a stage (1999)Towards an Anthropology of Services (2015)
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  • 2009Designing for Service: Creating an Experience Advantage25 cited
  • 1994Arbitration Outcomes in the Service Sector: An Empirical Assessment11 cited

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