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The service management course · Study

BookThe service management course

James L. Heskett1991

Book1991

The service management course

James L. Heskett · W. Earl Sasser

18 citations·0/0 files stored

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Management and Marketing Education Customer Service Quality and Loyalty Service and Product Innovation

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2009Designing for Service: Creating an Experience Advantage 1994Arbitration Outcomes in the Service Sector: An Empirical Assessment

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Year1991

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Published1991-06-28

Languageen

Citations18

Files0 public / 0

ShelfManagement and Marketing Education

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openalex_workW137452683

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