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James L. Heskett · Study
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Author
James L. Heskett
20 works
· latest 2010
· 1 institutions
cluster: provisional
Works
20 shown
The Service Profit Chain
Service science: research and innovations in the service economy
·
2010
·
2 authors
·
chapter
1,034
citations
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
·
2008
·
2 authors
54
citations
A Note on Managing the Growing Venture
·
2005
·
3 authors
10
citations
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
·
2003
·
3 authors
138
citations
Beyond customer loyalty
Managing Service Quality
·
2002
·
1 author
175
citations
Putting the Service-Profit Chain to Work
Harvard business review
·
1994
·
5 authors
3,732
citations
Corporate Culture and Performance
·
1992
·
2 authors
3,389
citations
The service-driven service company.
PubMed
·
1991
·
2 authors
452
citations
Enfranchisement of Service Workers
California Management Review
·
1991
·
2 authors
39
citations
The service management course
·
1991
·
2 authors
·
book
18
citations
Breaking the Cycle of Failure in Services
·
1991
·
2 authors
371
citations
Service Breakthroughs: Changing the Rules of the Game
·
1990
·
3 authors
460
citations
The profitable art of service recovery.
PubMed
·
1990
·
3 authors
1,447
citations
Managing in the Service Economy
Journal of Marketing
·
1988
·
2 authors
504
citations
Management von Dienstleistungsunternehmen
Gabler Verlag eBooks
·
1988
·
1 author
·
book
61
citations
Lecciones en el sector de los servicios
Harvard-Deusto business review
·
1987
·
1 author
15
citations
Logistics strategy : cases and concepts
West Pub. Co. eBooks
·
1985
·
2 authors
·
book
124
citations
Business logistics : physical distribution and materials management
Ronald Press eBooks
·
1973
·
3 authors
·
book
48
citations
Controlling customer logistics service
International Journal of Physical Distribution
·
1971
·
1 author
66
citations
Business logistics : management of physical supply and distribution
Ronald Press eBooks
·
1964
·
3 authors
·
book
64
citations