Information Technology in Government: Britain and America

Helen Zerlina Margetts

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E-Government and Public Services Public Policy and Administration Research History of Computing Technologies

Abstract

Introduction: Information Technology and a Dream of the Future 1. Computerising the Tools of Government: The Spread of Information Technology 2. Governmental Responses to Information Technology: Innovation, Expenditure and Control 3. Computerization of the UK Benefits Agency 4. Computerization of the US Social Security Administration 5. Computerization of the US Internal Revenue Service 6. Computerization of the UK Inland Revenue 7. New Players: Government Contracting of Information Technology 8. The Ambiguous Essence of the State of the Future

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2003Interaction between States and Citizens in the Age of the Internet: “e‐Government” in the United States, Britain, and the European Union 2013The second wave of digital-era governance: a quasi-paradigm for government on the Web 2023Artificial intelligence in government: Concepts, standards, and a unified framework 2023Citizens' acceptance of artificial intelligence in public services: Evidence from a conjoint experiment about processing permit applications 2008Bureaucratic reform and e-government in the United States: An institutional perspective 2015Design principles for essentially digital governance 2009The Tools of Government in the Information Age 2023Automated decision-making and good administration: Views from inside the government machinery

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