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• 2009Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland438 cited
• 2001Managing human resources109 cited
• 2016The critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach69 cited
• 2006Tourism Industry Employee Workstress—A Present and Future Crisis64 cited
• 2019Effects of innovativeness and innovation behavior on tourism SMEs performance: The case of Albania50 cited
• 2000Modelling the benefits of training to business performance in leisure retailing28 cited
• 2021Emotional Intelligence Development in Tourism Education and Training Through Digital Technologies23 cited
• 1997The multi-cultural management of international hotel groups20 cited
• 2013Oman's Tourism Industry: Student Career Perceptions and Attitudes17 cited
• 2009The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience15 cited
• 2008Human resource development and ‘casualisation’ in hotels and resorts in Eastern Australia: Getting the best to the customer?14 cited
• 2014Updated Benchmarks for Projecting Fixed and Variable Components of Hotel Financial Performance11 cited
• 2020CRITICAL SUCCESS FACTORS FOR SMEs PERFORMANCE: EMPIRICAL EVIDENCE