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Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry
16 references·5 citing·44 second hop
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this work references cited by second hop

References

  • 1978Specification Tests in Econometrics18,788 cited
  • 1997The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines2,529 cited
  • 1984What do unions do2,445 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 1996What Works at Work: Overview and Assessment783 cited
  • 1998Employee Satisfaction, Customer Loyalty, and Financial Performance616 cited
  • 1990Participation, Productivity, and the Firm's Environment596 cited
  • 2001Firm‐Wide Incentives and Mutual Monitoring at Continental Airlines377 cited
  • 1982Collective Bargaining and Industrial Relations349 cited
  • 2000Organizing work to support relational co-ordination328 cited
  • 2001Supervisory Span, Relational Coordination and Flight Departure Performance: A Reassessment of Postbureaucracy Theory268 cited
  • 2006Relational Coordination: Coordinating Work through Relationships of Shared Goals, Shared Knowledge and Mutual Respect237 cited
  • 1962The Impact of Collective Bargaining on Management232 cited
  • 1961The Impact of Collective Bargaining on Management221 cited
  • 2004The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

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206 cited
  • 1997Winning Airlines: Productivity and Cost Competitiveness of the World’s Major Airlines133 cited
  • Cited by

    • 2010On the Go: walking the high road at a low cost airline30 cited
    • 2015Labor Conflicts in French Workplaces: Does (the Type of) Family Control Matter?22 cited
    • 2004Performance and growth in entrepreneurial firms: Revisiting the union-performance relationship15 cited
    • 2006The European Low Cost Airline Industry:15 cited
    • 2020The The Effect of Leadership and Motivation on Employees Satisfaction: Evidence from Mirpur Division AJ&K in Restaurant Sector3 cited