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Product Development For The Service Sector: Lessons From Market Leaders
0 references·16 citing·55 second hopsampled
Product Development For The Service Sector: Lessons From Market Leaders (1999)Product Development For The Service Secto…INNOVATION MANAGEMENT PRACTICES IN PRODUCTION-INTENSIVE SERVICE FIRMS (2015)INNOVATION MANAGEMENT PRACTIC…Service Design as an Approach to New Service Development: Reflections and Future Studies (2014)Service Design as an Approach…Islamic Banking and Shari'ah Compliance: A Product Development Perspective (2014)Islamic Banking and Shari'ah …Alignment Between Service Innovation Strategy and Business Strategy and Its Effect on Firm Performance: An Empirical Investigation (2014)Alignment Between Service Inn…Analyzing the sustainability of a newly developed service: An activity theory perspective (2013)Analyzing the sustainability …Service Business Development: Strategies for Value Creation in Manufacturing Firms (2012)Service Business Development:…A SAT View on New Service Development (2011)A SAT View on New Service Dev…Technology’s Impact on the Gaps Model of Service Quality (2010)Technology’s Impact on the Ga…Service business development in small and medium capital goods manufacturing companies (2010)Service business development …Dynamic capability through project portfolio management in service and manufacturing industries (2010)Dynamic capability through pr…Análise da aplicação do mapeamento do fluxo de valor na identificação de desperdícios do processo de desenvolvimento de produtos (2009)Análise da aplicação do mapea…An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies (2007)An Investigation of Anteceden…Innovation in project-based firms: The context dependency of success factors (2006)Innovation in project-based f…Re‐engineering service quality process mapping: e‐banking process (2005)Re‐engineering service qualit…A research agenda for investigation of product innovation in the financial services sector (2005)A research agenda for investi…Service Engineering — Entwicklungspfad und Bild einer jungen Disziplin (2003)Service Engineering — Entwick…A resource‐based view of the firm (1984)Exploration and Exploitation in Organizational Learning (1991)Firm resources and sustained competitive advantage (2004)Ecosystems, Strategy and Business Models in the age of Digitization - How the Manufacturing Industry is Going to Change its Logic (2016)Exploring the managerial dilemmas encountered by advanced analytical equipment providers in developing service-led growth strategies (2017)Design-integrated financial assessment of smart services (2018)How to Design a Service (1982)Designing services that deliver (1984)Understanding Islamic finance (2007)Islamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty (2018)Shari’ah supervisory board’s size impact on performance in the Islamic banking industry (2020)Examining the Impact of Intellectual Capital Performance on Financial Performance in Islamic Banks (2023)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1993)Marketing management: analysis. planning. implementation and control (2000)Satisfaction: a behavioral perspective on the consumer (2010)Service Systems Engineering Applications (2013)Principles of Marketing (1972)The knowledge-creating company: How Japanese companies create the dynamics of innovation (1996)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Innovation in services industries: current and future trends (2010)Human capital, service innovation advantage, and business performance (2016)The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty (2018)Firm Resources and Sustained Competitive Advantage (1991)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Robust project portfolio management: capability evolution and maturity (2013)Innovation Portfolio Management as a Subset of Dynamic Capabilities: Measurement and Impact on Innovative Performance (2014)Project Lineage Management and Project Portfolio Success (2019)The Case Research Strategy in Studies of Information Systems (1987)Developing relationships in business networks (1995)Pricing strategies of service offerings in manufacturing companies: a literature review and empirical investigation (2015)Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies (2017)Overcoming barriers towards Sustainable Product-Service Systems in Small and Medium-sized enterprises: State of the art and a novel Decision Matrix (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)On the Evaluation of Structural Equation Models (1988)Evolving to a New Dominant Logic for Marketing (2003)A Reconceptualization of Manufacturers' Service Strategies (2014)Examining satisfaction with the experience during a live chat service encounter-implications for website providers (2017)Which Service? How Industry Conditions Shape Firms’ Service‐Type Choices (2018)Organizational Strategy, Structure, and Process (1978)Case Study Research: Design and Methods (1984)Dynamic capabilities: what are they? (2000)Cooperative Innovation Projects: Capabilities and Governance Mechanisms* (2008)The impact of structural and contextual factors on trust formation in product development teams (2010)Creating and capturing value from external knowledge: the moderating role of knowledge intensity (2014)Service-dominant logic: reactions, reflections and refinements (2006)Co-creation and the new landscapes of design (2008)Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Exploring the transformative impacts of service design: The role of designer–client relationships in the service development process (2017)Sustainable Business Models through Service Design (2017)Brand experience manual: bridging the gap between brand strategy and customer experience (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Firm self-service technology readiness (2015)E-service Quality Management of a Hotel Website: A Scale and Implications for Management (2017)Digital transformation in an emerging economy: exploring organizational drivers (2024)
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  • 2006Innovation in project-based firms: The context dependency of success factors188 cited
  • 2010Technology’s Impact on the Gaps Model of Service Quality140 cited
  • 2014Islamic Banking and Shari'ah Compliance: A Product Development Perspective109 cited
  • 2010Dynamic capability through project portfolio management in service and manufacturing industries93 cited
  • 2005A research agenda for investigation of product innovation in the financial services sector90 cited
  • 2007An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies83 cited
  • 2010Service business development in small and medium capital goods manufacturing companies73 cited
  • 2012Service Business Development: Strategies for Value Creation in Manufacturing Firms45 cited
  • 2011A SAT View on New Service Development45 cited
  • 2014Service Design as an Approach to New Service Development: Reflections and Future Studies45 cited
  • 2013Analyzing the sustainability of a newly developed service: An activity theory perspective44 cited
  • 2005Re‐engineering service quality process mapping: e‐banking process43 cited
  • 2009Análise da aplicação do mapeamento do fluxo de valor na identificação de desperdícios do processo de desenvolvimento de produtos39 cited

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  • 2003Service Engineering — Entwicklungspfad und Bild einer jungen Disziplin36 cited
  • 2015INNOVATION MANAGEMENT PRACTICES IN PRODUCTION-INTENSIVE SERVICE FIRMS32 cited
  • 2014Alignment Between Service Innovation Strategy and Business Strategy and Its Effect on Firm Performance: An Empirical Investigation31 cited