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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine dyadische Analyse
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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1987The Economic Institutions of Capitalism14,787 cited
  • 1958The Psychology of Interpersonal Relations.11,823 cited
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  • 1981The Economics of Organization: The Transaction Cost Approach6,452 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
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  • 1994Putting the Service-Profit Chain to Work3,732 cited
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  • 1982An Investigation into the Determinants of Customer Satisfaction

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