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Services Marketing: People, Technology, Strategy (5th ed.) · Study

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ArticleServices Marketing: People, Technology, Strategy (5th ed.)

Unknown author2004

Article2004

Services Marketing: People, Technology, Strategy (5th ed.)

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210 citations·0/0 files stored·Journal of Services Marketing

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Service and Product Innovation

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2007The Determinants of Email Receivers’ Disseminating Behaviors on the Internet 2009The Consequences of Human Resource Stocks and Flows: A Longitudinal Examination of Unit Service Orientation and Unit Effectiveness 2009Opportunistic customer claiming during service recovery 2007E-Services: A Synthesis and Research Agenda 2017Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia 2010Customer-Integrated Business Models: A Theoretical Framework 2016University social responsibility as antecedent of students’ satisfaction 2016Studying abroad: developing a model for the decision process of international students

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Year2004

Typearticle

Published2004-08-01

VenueJournal of Services Marketing

ISSN-L0887-6045

Languageen

Citations210

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1108/08876040410548320

openalex_workW1481355255

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