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• 2007The Determinants of Email Receivers’ Disseminating Behaviors on the Internet210 cited
• 2009The Consequences of Human Resource Stocks and Flows: A Longitudinal Examination of Unit Service Orientation and Unit Effectiveness206 cited
• 2009Opportunistic customer claiming during service recovery165 cited
• 2017Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia116 cited
• 2007E-Services: A Synthesis and Research Agenda116 cited
• 2010Customer-Integrated Business Models: A Theoretical Framework112 cited
• 2016University social responsibility as antecedent of students’ satisfaction54 cited
• 2016Studying abroad: developing a model for the decision process of international students53 cited
• 2014The impact of frontline employees' perceptions of internal marketing on employee outcomes52 cited
• 2017Who Approves Fraudulence? Configurational Causes of Consumers’ Unethical Judgments48 cited
• 2020Staff retention: a factor of sustainable competitive advantage in the higher education sector of Pakistan44 cited
• 2016The Relevance of Nationality and Industry for Stakeholder Salience: An Investigation Through Integrated Reports42 cited
• 2013The Effect of Services Marketing Mix Elements on Customer-Based Brand Equity: An Empirical Study on Mobile Telecom Service Recipients in Jordan