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• 2004Performance Improvement Paths in the U.S. Airline Industry:Linking Trade‐offs to Asset Frontiers117 cited
• 2013Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty85 cited
• 2004Forecasting in Short-Term Planning and Management for a Casino Buffet Restaurant80 cited
• 2005Planning food services for a campus setting56 cited
• 2008The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception52 cited
• 2008The Relationship Of Knowledge Management Practices, Competencies And The Organizational Performance Of Government Departments In Malaysia44 cited
• 2008The “Killer Application” of Revenue Management: Harrah's Cherokee Casino & Hotel37 cited
• 2007Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines32 cited
• 2017Investigating Operational Predictors of Future Financial Distress in the US Airline Industry31 cited
• 2008Work climate and customer satisfaction: The role of trust in the retail context30 cited
• 2015The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty for Private Karaoke Roomsin Taiwan29 cited
• 2019Customer Satisfaction Impact on Behavioral Intentions: The Case of Pizza Restaurants in Nablus City28 cited
• 2010