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The Hong Kong tourist satisfaction index · Study

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ArticleThe Hong Kong tourist satisfaction index

Haiyan Song2011

Article2011

The Hong Kong tourist satisfaction index

Haiyan Song · Gang Li · Jason Li Chen

212 citations·0/0 files stored·Annals of Tourism Research

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Diverse Aspects of Tourism Research Customer Service Quality and Loyalty Culinary Culture and Tourism

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1957A Theory of Cognitive Dissonance 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2017A Theory of Cognitive Dissonance 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1998The partial least squares approach for structural equation modeling.1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.1992Measuring Service Quality: A Reexamination and Extension

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2018Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination 2017Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model 2022Psychological Determinants of Tourist Satisfaction and Destination Loyalty: The Influence of Perceived Overcrowding and Overtourism 2020Measuring attitude towards mathematics using Likert scale surveys: The weighted average 2014

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Details

Year2011

Typearticle

Published2011-09-06

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations212

Files0 public / 0

ShelfDiverse Aspects of Tourism Research

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doi10.1016/j.annals.2011.06.001

openalex_workW1985756855

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In-Flight Service Performance and Passenger Loyalty: A Cross-National (China/Korea) Study of Travelers Using Low-Cost Carriers

2020Brand Image of Mystical Spiritual Tours and Tourists’ Satisfaction and Quality of Life