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The Hong Kong tourist satisfaction index
16 references·9 citing·31 second hop
The Hong Kong tourist satisfaction index (2011)The Hong Kong tourist satisfaction indexA Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Using PLS Path Modeling for A…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Modern Methods for Business Research (1998)Modern Methods for Business R…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Psychological Determinants of Tourist Satisfaction and Destination Loyalty: The Influence of Perceived Overcrowding and Overtourism (2022)Psychological Determinants of…Can Cruise Services Satisfy Chinese Outbound Travelers? An Importance–Performance Analysis (2021)Can Cruise Services Satisfy C…Measuring attitude towards mathematics using Likert scale surveys: The weighted average (2020)Measuring attitude towards ma…Brand Image of Mystical Spiritual Tours and Tourists’ Satisfaction and Quality of Life (2020)Brand Image of Mystical Spiri…Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination (2018)Relationships between Hofsted…Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model (2017)Tourists’ Destination Loyalty…Does a happy destination bring you happiness? Evidence from Swiss inbound tourism (2017)Does a happy destination brin…The Behavioral Consequences of Tourist Experience (2016)The Behavioral Consequences o…In-Flight Service Performance and Passenger Loyalty: A Cross-National (China/Korea) Study of Travelers Using Low-Cost Carriers (2014)In-Flight Service Performance…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. (1994)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)User Acceptance of Information Technology: Toward A Unified View1 (2003)When to use and how to report the results of PLS-SEM (2018)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)On the Evaluation of Structural Equation Models (1988)Inequity In Social Exchange (1965)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration14,931 cited

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  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
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    • 2022Psychological Determinants of Tourist Satisfaction and Destination Loyalty: The Influence of Perceived Overcrowding and Overtourism164 cited
    • 2016The Behavioral Consequences of Tourist Experience135 cited
    • 2017Does a happy destination bring you happiness? Evidence from Swiss inbound tourism132 cited
    • 2020Measuring attitude towards mathematics using Likert scale surveys: The weighted average62 cited
    • 2014In-Flight Service Performance and Passenger Loyalty: A Cross-National (China/Korea) Study of Travelers Using Low-Cost Carriers47 cited
    • 2021Can Cruise Services Satisfy Chinese Outbound Travelers? An Importance–Performance Analysis5 cited
    • 2020Brand Image of Mystical Spiritual Tours and Tourists’ Satisfaction and Quality of Life4 cited