References

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• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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• 1980Pricing: Making Profitable Decisions1,780 cited
• 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
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• 2002Service loyalty1,549 cited
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• 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
• 1982Exploring marketing research1,030 cited
• 2000The Effects of Extrinsic Product Cues on Consumers' Perceptions of Quality, Sacrifice, and Value803 cited
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• 1997Why Store Brand Penetration Varies by Retailer