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Cited by

• 2015Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library63 cited
• 2011User satisfaction with academic libraries services: Academic staff and students perspectives60 cited
• 2005So which score on the LibQual+™ tells me if library users are satisfied?58 cited
• 2018Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia48 cited
• 2020Kuwait University faculty’s use of electronic resources during the COVID-19 pandemic42 cited
• 2010Exploring library anxiety among Sudanese university students35 cited
• 2022Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling32 cited
• 2015User Satisfaction Regarding Quality of Library Services of A.C. Joshi Library, Panjab University, Chandigarh31 cited
• 2018Utilisation of Library Information Resources among Generation Z Students: Facts and Fiction29 cited
• 2014An Evaluation of User Satisfaction with Library Services at the University of Limpopo , Medunsa Campus ( Medical University of Southern Africa )26 cited
• 2017Assessment of Library Service Quality and User Satisfaction among Undergraduate Students of Yusuf Maitama Sule University (YMSU) Library21 cited
• 2005Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis20 cited